TRAINING & DEVELOPMENT

To ensure our staff are performing to the highest standard, Emblem Security is committed to empowering its employees with the knowledge and support they need

We look after our colleagues who are responsible for looking after our clients. As a result our employees ensure that our company provides a first class service and ensures retention of our services long-term.

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Our training is broken down into two main areas:

• Induction Training

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This involves on-site training at a customer’s premises. We cover the culture and ethos of both Emblem Security and the customer and this training is given to every new recruit including those transferred under The Transfer of Undertakings (Protection of Employment) Regulations (TUPE).

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In addition, all recruits undertake our Personal Presentation & Grooming Course. This provides tips, general advice and instruction on all areas of grooming and deportment. We build our customer’s specific requirements into the course if they differ from our general practices.

• Personal Development Training

Our comprehensive Customer Service Training Programme is independently assessed with external accreditation and/or certification.

For those carrying out reception duties it is possible to become Security Industry Authority (SIA) licensed. For the customer, this can be a distinct advantage by enhancing operational effectiveness during an incident. It also means that receptionists can help provide assistance to manned security guards if and when necessary.

At Emblem Security everyone matters and each year every employee receives an appraisal. Appropriate training is then provided to ensure that they have the opportunity to develop their career. Everyone is given a personal development plan, which plots out the training, coaching and assistance that they can expect to receive.

We believe this plays a key role in allowing them to deliver exceptional customer service, while inspiring them to go beyond the expected